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ROVE MARKET PRIVACY POLICY

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This notice describes how Rove and its affiliates/subsidiaries (collectively, “Rovemarket”) collect, use, disclose, and otherwise process the personal data of individuals (“personal information”) who accessed any of the services Rovemarket provides, individuals such as, but not limited to: Rove Market Shoppers, Delivery Partners, and Homeshops. This Privacy Policy applies to our websites, including www.rovemarket.com, and our apps for iPhone, Android, and Windows mobile devices (collectively, “our Services”).

By accessing our services provided, you signify that you have read, understood, and agreed to the use and disclosure of your private data, as defined in this Privacy Statement, by using Rovemarket Services.

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1. COLLECTION OF INFORMATION

When you use our Services we may collect or receive information about you. We generally do not permit people to deal with us anonymously or using a pseudonym. If you do not provide us with your personal information, we may not be able to provide the Services to you.

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Information You Provide Directly

You may provide information to us when you use our Services, including the process of registering with our Services, searching within or placing orders through our Services, contacting us with inquiries, responding to surveys, or otherwise accessing any of our Services. This information may include your full legal name, email address, phone number, delivery address, and payment information, including credit card information and billing address used to complete the purchase transaction, and other information that may identify you. 

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When you place an order through our Services, we collect information related to that order, including searches conducted through the Services, the products or services purchased, and the date and time of the purchase and delivery.

Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or the like, but not including your personal information and any requests, comments or concerns regarding your personal information, will be treated as non-confidential and non-proprietary.

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We may retrieve precise location information in regards to the order status from the Rovemarket app used by the customer. If the customer allows permission for Rovemarket service to access the location services used by the customer’s phone operating system (“Platform”) or Internet browser, Rovemarket should be able to obtain the precise location of the customer’s device whilst the Rovemarket app is running in the background as the order is being processed. Rovemarket may also identify the estimated location of the customer from the customer’s IP address. Rovemarket will utilize the customer’s location details to assist the customer in searching for their delivery address so as to facilitate more accurate deliveries of the orders of the customers.

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Additional Information Collected From Delivery Partners

When participating as an Rovemarket Delivery Partner, we would also collect some information automatically regarding to your deliveries which includes:

  • The date and time of logging in and signing up;

  • The acceptance and declination of delivery;

  • Your overall rate of acceptance and declination of delivery;

  • The amount of time you take to complete one delivery;

  • The number of deliveries you make;

  • The date and time when you accept, decline or cancel a delivery;

  • The rout you take to complete a delivery;

  • Amount of payment received from  each delivery;

  • The number of tip you receive;

  • The number of deliveries per order;

  • Customer’s ratings and feedbacks;

  • Your real-time location at any time during active work as a Delivery Partner.

 

Use of cookies and other technology to collect information

We and our third party business partners automatically collect certain types of usage information when you visit our website or use our Service. When you visit the Service, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your device that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. The cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click, how frequently you access the Service, and other actions you take on the Service), and allow us to track your usage of the Service over time. We may collect log file information from your browser or mobile device each time you access the Service. Log file information may include anonymous information such as your web request, Internet Protocol ("IP") address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

If you send text messages with Homeshops using the telephone number for that Dasher available on the Services, we may use a third-party service provider to track these text messages. We track these text messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes. As part of this process, Rovemarket and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message.

 

2. USE OF INFORMATION

We may use the information we collect or receive about you to:

  • Connect your orders to a Homeshop to complete your deliveries;

  • Complete your purchase transactions;

  • Contact you in connection with your orders and deliveries;

  • Contact you with promotional offerings or other communications that may be of interest to you;

  • Respond to your questions and assist with problems with our Services;

  • Personalize the content and features you see when you visit our Services;

  • Serve advertisements tailored to your interests;

  • Improve the content and functionality of our Services;

  • Help the Merchants better understand their business and improve their offerings;

  • Better understand our users’ demographics, interests and behaviours;

  • Enhance other information we have about you to help us better understand you and determine your interests;

  • Provide recommendations to you;

  • Manage our everyday business needs, such as auditing, administration of our Services, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service, or to comply with the law; and

  • Calculate the total number of visitors to our Services and to each page or feature of our Services.

 

Rovemarket may send information with the permission of the customer with third-parties which facilitate the services for Rovemarket such as those who facilitate the processing of a payment, advertising, analytical web services, processing of data, technical services, customer support, and any associated solutions. To assure high customer service and delivery, customer personal details may be disseminated to drivers who can accomplish the deliveries being requested.

 

Rovemarket may share personal information such as the customer’s name, phone number, order details, feedback of the customer, and information associated with the orders of customers with shop partners. Rovemarket may also disclose information in the most anonymous or aggregate way to 3rd parties.

 

Rovemarket accepts the documents relevant to your orders and can comprise of private information. However, when required to protect and defend legal rights of Rovemarket, protect the safety and security of users of our Services, prevent fraud, abide with the law, respond to legal proceedings, or a request for compliance from a government agency, we may be compelled to report your details to third parties including law enforcement agencies. We also built an approach that strikes a balance between protecting the privacy of consumers and responding to legitimate law enforcement demands available at any of Rovemarket’s services.

We also may share or disclose your information with your consent or at your direction.

 

Use of Information From Delivery Partners

Listed are additional use of information for Delivery Partners.

  • Process your information when you sign up to become a Rove Delivery Partner, including background and driving history checks;

  • Create your Rove Delivery account and determine whether you may access the platform;

  • Set up your direct deposit, calculate payments owed, and issue payments to you;

  • Allow you to connect to delivery requests;

  • Facilitate the completion of deliveries;

  • Verify whether you are present in the city or region in which you intend to deliver;

  • Assess whether you have met requirements for promotional or incentive pay programs;

  • Assess supply, demand, and other factors associated with aggregate business progress;

  • Assess activity and acceptance rates, customer ratings, and other factors;

  • Contact you with promotional offerings or other communications that may be of interest to you;

  • Respond to your questions and assist with any problems with the Rovemarket;

  • Help the Homeshop on our platform improve their offerings;

 

Additionally, when you are participating as one of Rovemarket’s Delivery partners, you must allow your location to be received by Rovemarket’s Delivery service platforms through the permission granted from your mobile operating system.

 

3. YOUR CHOICES REGARDING YOUR INFORMATION

If you are a registered Rovemarket user, you may access or modify certain aspects of your personal details by logging into our Site using your username and password, and visiting the “Account” page. Registered users may also manage their subscriptions in our “Account” page. You may contact us at technology.rove@gmail.com to access, modify, or deactivate your account. You may disable our ability to use cookies by using the cookie controls in your web browser.

If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.

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You may choose to log into our Services via various online platforms, including social networking services like Instagram and Google. Our Services also may enable you to access social networking services such as Facebook or Instagram (collectively, “Social Network”) directly or indirectly.

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When you link or log into our Rovemarket Services using your Social Network account, we may collect relevant information necessary to enable our Services to access that account and your data contained within that Social Network. We also may share your information with the operator of that Social Network to facilitate or enhance delivery of that Social Network or other services to you. A Social Network may provide us with access to certain information that you have provided to them, and we will use, store, and disclose such information in accordance with this Privacy Policy. Additionally, a Social Network may collect personal details and information about your use of our Site or Services automatically. The manner in which a Social Network collects, uses, stores, and discloses your details is governed by the policies of such third parties and Rovemarket shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within our Services.

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You may also have the option of posting your activities on our Services and other content to a Social Network when you access content through our Services. For example, you may post to Instagram that you have gotten your order with Rovemarket. Keep in mind that your activity on a Social Network is governed by that Social Network and not by Rovemarket, and may be visible or accessible to the public.

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4. USER DATA RETENTION

We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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Rovemarket may aggregate and anonymize data and may retain aggregate or anonymized data indefinitely.

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5. PERSONS UNDER THE AGE OF 13

Our Services are not intended for children under 13 years of age and we do not collect personal information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us at admin@rovemarket.com. A parent or guardian of a child under age 13 may review and request deletion of the child’s personal information.

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6. SECURITY AND STORAGE OF INFORMATION

Rovemarket cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is completely safe and we cannot guarantee the security of our systems as absolutely secure. Whenever you reveal any personal information or data to Rovemarket, please keep this in mind. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

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Your information collected through our Service may be stored and processed in Australia or any other country or region in which Rovemarket or its subsidiaries, affiliates or service providers maintain facilities. Administrative, technological, and data security procedures intended to protect private information have been adopted by Rovemarket.

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7. LINKS TO THIRD PARTY WEBSITES

The Services may consist of links to other websites that are not directly run by Rovemarket. The websites are not within the control of Rovemarket and Rovemarket is not responsible for their privacy policies or acts. If the customer gives their personal details through any third-party website, it is highly advised for the customer to recognise these privacy policies and acts of the third party.

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8. INTERNATIONAL USERS

Rovemarket is an international company and as a result, regardless of where you use our Services, the information collected as part of that use may be transferred to and maintained on servers located in countries other than Australia, such as in the United States. We may from time to time use Third Party storage providers for this purpose. Since Rovemarket is based in Australia, any information we obtain about you will at a minimum be stored in accordance with Australian privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to, and in, countries other than Australia. 

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You acknowledge that:

  • We will not be required to take reasonable steps to ensure that an overseas recipient complies with Australian privacy laws;

  • If an overseas recipient handles personal information in breach of Australian privacy laws:

    • They may not be accountable under Australian privacy laws; and

    • You may not be able to seek redress under Australian privacy laws for their breach;

  • The overseas recipient may not be subject to any privacy obligations or to any laws similar to Australian privacy laws; and

  • The overseas recipient may be subject to a foreign law that may compel the disclosure of personal information to a third party, such as an overseas agency or authority.

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9. UPDATES TO THIS POLICY

From period to period, our services can alter. As a consequence, we retain the right without advance notification to amend or change this Privacy Policy at any time and from period to period. We will inform you by email, at the email address you have given to us if we undertake any significant changes to the way we use or reveal your private details. You must stop using our services if you disagree with any amendments. Please kindly check this privacy policy by visiting this website periodically. The date stated at the top of this page was the last time this privacy policy was edited. If you actively use or continue to use our services after some changes or alterations are made, it will imply that you have agreed with the changes in the privacy policy. After any alteration or amendment of this Privacy Policy, your active use of our Services implies your commitment to the terms of the updated Privacy Statement.

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10. CONTACT US

Please feel free to contact us if you have any issues or queries about this privacy policy or our privacy practices:

 

admin@rovemarket.com

Rovemarket

Melbourne, VIC 3000

Australia

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If you send a complaint, we will try to respond to it as quickly as possible. You will have the right to file a complaint if you are unhappy with our reply to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at enquiries@oaic.gov.au.

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11. LAST REVISION DATE

This Privacy Policy was last updated on August 4, 2021.

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